Frequently Asked Questions
Everything you need to know about bringing history and art into your home.
How are the art reproductions and artifacts packaged for shipping?
We use archival-grade, acid-free tissue paper and reinforced, impact-resistant packaging to ensure that every delicate replica and print arrives in gallery-perfect condition.
Do you ship your museum collections internationally?
Yes, we ship to art enthusiasts worldwide. International delivery times vary by location, typically arriving within 10 to 21 business days depending on customs processing.
Are the items in the Museum Shop authentic replicas?
Every piece in our shop is crafted in collaboration with historians and artisans to ensure historical accuracy. Many items are cast from original molds or licensed directly from global heritage institutions.
What is your return policy for delicate items?
We offer a 30-day return window for all items. If a product arrives damaged or does not meet your expectations, please contact our curatorial support team for a prepaid return label and a full refund.
Can I request a custom size for art prints?
Selected masterpieces are available for custom framing and sizing. Please visit the 'Custom Prints' section or contact us directly to discuss specific dimensions for your space.
How can I track the status of my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our logistics portal to monitor your shipment's journey.